Privacy Policy

Information Collection, Use, and Sharing

We are the primary owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We do not sell or rent to anyone information provided by you.

We do not share your information with any third party outside of our organization, other than as necessary to fulfill your request such as, to ship an order.

Unless you indicate of such, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Survey information collected will be used for purposes of improving our products and services provided to you, and for your satisfactory use of this site.

We use your personal information in the following cases to:

• Verify and identify users during their usage of our site;
• Provide technical assistance of our services;
• Send updates to our users with important information to inform about news, marketing, website/terms/policy changes, etc.;
• Check the accounts’ activity in order to prevent fraudulent transactions and ensure the security of users’ personal information;
• Customize the website to make your experience more personal and engaging;
• Guarantee overall performance and administrative functions run smoothly.

Registration Data 

In order to use the secure section of our website, a user must first complete our registration form. During registration you are required to give certain information such as name and email address.

When you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username).

Orders Data

We request information from you on our order form. To buy from us, you must provide contact information such as name, shipping address, and financial information. This information is used only for billing purposes and to fulfill your orders. We will use this information to contact you if we have trouble processing your order.

Demographic Data

At your option, you may ask to provide demographic information such as gender or age about yourself, but usually this type of information request is not required in order to use our services and/or products.

This information is used to contact you about the products/services on our site in which you have expressed interest.

Surveys & Contests 

From time-to-time our site may requests information via surveys or contests. Participation in these surveys or contests is completely voluntary. You may choose whether or not to participate and disclose any requested information. Information requested may include but not limited to contact information, demographic, your usage, and your opinion of our website. In the case of a contest, your contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving your use and satisfaction of our website.

Your Access to and Control Over Your Information

You may opt out of any future contacts from us at any time. You can so any time by contacting us via the email address, contact form, or phone number provided on our website:

Access to Your Data

If you are not a registered user of our site, there is no personal information we can retain or view regarding yourself.

If you are a user with a registered account, your personal information can be accessed by:

• Our system administrators.
• Our customer support team when required to provide support to you regarding your access to your account, payment issues and rectification.

Third Party Access to Your Data

We do not share your data with third-parties, exceptions in the situations where this information is required for processing payment transactions performed on our site and require execution by a third party payment processing institution such as Paypal.

Data Retention

When you register on our website, we store your personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username).

Your Data Rights

General Rights

If you have a registered account on our website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.

You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. We cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).

If you request for all of your data be erased, unfortunately we will not be able to offer our services or product to you or any support.

Release of Your Data for Legal Purposes

At times it may become necessary for Kitbow, for legal purposes to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event we receive a subpoena that compromises your privacy, we may elect to notify you to give you an opportunity to file a motion to nullify the subpoena. Although we are under no obligation to do so, we may attempt to nullify the subpoena ourselves. We may also proactively report you, and release your information to, third parties where we believe that it is judicious to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g., billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

In case of a data breach, our system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

Cookies

Our website uses cookies. Cookies are small text files that are placed on your machine to help our website provide a better user experience for our users. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. For example, when we use a cookie to identify you, you can log in with your username and password only once, thereby saving you time while on our site. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.

Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (e.g., advertisers). However, we have no access to or control over these cookies.

Third Party Websites

Kitbow may post links to third party websites on our website. These third party websites are not screened for privacy or security compliance by Kitbow; therefore, we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information. When you access any links from our website to any third party site, you agree to release Kitbow from any liability for the conduct of these third party websites.

All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. Kitbow bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.

Embedded Content

Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:

YouTube

We use YouTube videos embedded on our website. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.

Facebook

The Facebook page plugin is used to display our Facebook timeline on our website. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .

Twitter

We use the Twitter API to display our tweets timeline on our website. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .

Other Provisions as Required by Law

Numerous other provisions and/or practices may be required as a result of laws, international treaties, or industry practices. It is up to you to determine what additional practices must be followed and/or what additional disclosures are required. Please take special notice of the California Online Privacy Protection Act (CalOPPA), which is frequently amended and now includes a disclosure requirement for “Do Not Track” signals.

GDPR Rights

If you are a user residing in Europe, we have take into consideration the GDPR standards. Kitbow permits residents of the European Union to use its Service. Kitbow to the best of its ability will comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Privacy Policy Amendments and Notification of Changes

We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services. You will be contact by electronic communication, for example email, when changes are made to our privacy policy.

Contact Us

If you feel that we are not abiding by this privacy policy, contact us immediately via email at info@kitbow.com.